Voice Over Internet Protocol (VoIP) is an innovative communication system that allows you to make phone calls and receive them via the Internet, instead of through a traditional copper-based phone line.
Using cloud technology, it offers a range of features including high-quality phone calls, call recording, customer caller ID, voicemail to email, do not disturb and call conferencing at no extra charge.
With traditional phone lines set to be switched off in 2027 (ISDN Switch Off), there’s never been a better time to future-proof your business communication with VoIP.
We’ve created this short article to explain the top 8 practical benefits of VoIP for business.
1. Reduced overheads
When you switch to VoIP, you’ll reduce your overheads because the system is significantly cheaper than a traditional landline.
You won’t need to pay for long-distance call charges, worry about hardware maintenance costs or pay for separate networks for your broadband and voice communication. Instead, you’ll enjoy a bespoke VoIP bundle that includes all the key features your business needs.
2. Optimal call quality and reliability
Modern VoIP systems use the latest digital technology to offer you a seamless user experience, and high-definition call quality. This helps you provide the best in customer service and ensure an ideal customer experience.
To give you total peace of mind, we offer service level agreements (SLAs) that ensure uptime and optimal quality of service.
3. Flexibility and scalability
If you want to scale your business, it’s easy when your business is using VoIP. Adding or removing phone lines is simple and very cost-effective. As a result, your communication infrastructure can grow with your business, without significant extra investments or disruptions.
4. Connection. Wherever you are
With VoIP, your team can make and receive calls from any location with reliable internet and ensure they stay connected, productive and efficient. Whether they’re working from home, travelling or working from a different office, they can simply log on and get connected.
5. Reduced downtime
Using VoIP systems helps to ensure your business continuity, whatever happens. If your internet connection fails, it’s easier (and most cost-effective) to fix than a traditional phone line. The result? Minimal downtime and minimal lost revenue, especially when you choose Orbicomm as your provider.
6. Technologically advanced features
Want to access the latest technological features that help enhance productivity and streamline communication? VoIP offers it all including voice to email, call forwarding, call recording, automatic answering and many more. Best of all, these are included in your package for no extra cost, unlike traditional phone systems that incur extra fees.
7. Easier collaboration
VoIP systems are created to enhance communication and collaboration, without the need for clunky software or complex integrations.
With features like video conferencing, instant messaging and file sharing, it’s easier for your team to collaborate, wherever they may be. This breaks down communication barriers and helps foster a more productive and effective workforce.
8. Easy integration
If you’re looking for an outstanding communication service that helps you optimise your workflows, promote the best customer experience, streamline your workflows and boost brand image, VoIP can help.
It easily integrates with CRM software, email platforms and project management tools to make your working life easier and create a more unified communication experience. Calls are logged automatically, customer information is easily accessible, and all data can be analysed for insights.
In summary, VoIP offers high-quality, modern communication from any location with an internet connection. This helps reduce costs, improves scalability, boosts collaboration, reduces downtime and helps your business stay agile.
Switch to VoIP today and see how it can transform your business. Give us a call to find out more.
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