Voice over Internet Protocol, or VoIP, is the future of telephony. Powered by the internet rather than copper cables, VoIP is a cost effective way to bring flexibility, scalability and enterprise grade features to your telephone system. With the deadline for the UK’s traditional phone networks to go digital by 2025, there’s never been a better time to switch.
Because you don’t have to have a dedicated phone line you’ll no longer have the cost of expensive call charges and line rentals. You’ll usually have a fixed monthly cost that’ll be a fraction of the cost that you’re currently paying. From as little as £12 a month! VoIP can save you up to 50% on your current annual telephone bills!
A VoIP system will help you track your company KPI’s and ensure you’re on track monthly to achieve your targets. Or at least highlight where the shortfalls are, if there are any! You’ll be able to monitor your customer service and sales team to see who’s answering inbound calls and who’s being proactive making outbound calls. You can have real-time stats on your computer and even display them on a monitor in then office for all to see – There’s no hiding! Calls can also be recorded for staff training and compliance purposes.
There’s a couple of ways you can introduce VoIP technology to your business to streamline your telephone system and start saving money. You can use your existing exchange hardware and add something called SIP trunking and use your existing handsets. Or completely remove all your inhouse exchange hardware and purchase new SIP handsets that simply plug into a router. Your business is different from the next so, keep an open mind about which route to take and speak to an expert about which system is best for you.
If you need a new phone line, you add one in seconds yourself. No need to guess how many you need or pay for spares just on the off chance you employ a new member of staff. Likewise, if a member of staff leaves simply disconnect the line. So, the installation and maintenance of VoIP technology is super easy – even for technophobes!
More and more of the UK workforce are working remotely to offer flexibility and cost savings for new employers. The one vital key component to a successful remote workforce is ensuring that the communication works. A VoIP system allows you to make calls on your mobile from home, the office, a coffee shop or even on the bus. Your employees can also reroute calls to any number or telephone, so they’ll never miss a call. The world is becoming a small place and your telephone system needs to adapt.
VoIP phones and traditional landline phones serve the same basic purpose of enabling voice communication. However, VoIP phones offer numerous advantages over traditional landline phones, with one of the most standout benefits being that VoIP phone services can help you save up to 90% on your monthly phone bill! But what are the other incredible things that a VoIP phone can do which a landline cannot?
By 2025, UK’s telecoms shift to digital connectivity means ending analogue phone services accessed via PSTN. This impacts 1.8M reliant on telecare. Devices like phones, ATMs, and traffic lights need reconnecting/upgrading. To read it in full click here.
Business broadband is an internet connectivity solution based on familiar, residential infrastructure, but with enhanced download and upload speeds, increased reliability and technical support, making it more appropriate for home and hybrid working.